Refunds
Last changed 9 October 2026
The short version
Cancel Solo any time from Account and billing. You keep Solo until the end of the month you paid for, and the unused part of that month is not paid back. We do refund when the mistake is ours:
- you were charged twice for the same month;
- you were charged after a cancellation had already taken effect;
- a fault on our side stopped Webhook Jar working and we could not fix it.
How it works
- Cancel first if you do not want Solo to renew: Account, then Billing, then Cancel.
- Ask with the form below. Refunds are only asked for here, never by email, so nothing gets lost.
- The answer comes in My tickets on Support, and by email.
An approved refund goes back to the card it came from, through Stripe, and usually shows within 5 to 10 working days. A refund cancels any partner commission on that sale.
Please talk to us before opening a chargeback with your bank. While a card dispute is open, the account can be paused.
Ask for a refund
Sign in to ask for a refund, so we can find the charge on your account and answer you here and by email.
Sign inCard charges appear as DEVELOPERDATA.NET. Billing questions: https://developerdata.net/support?tab=charge